Privacy Policy
Last Updated: June 9, 2025
Effective Date: June 9, 2025
1. Introduction
This privacy policy explains how Ecofila Software Design Inc. ("Ecofila," "we," "us," or "our") collects, uses, and protects your personal information when you use our agricultural management software and website (the "Services").
Contact Information
Company: Ecofila Software Design Inc. (Canada)
Business Address: 4-435 Gérard Morisset, Québec, Canada G1S 4V5
2. Definitions
Services means our agricultural management software, related products, and services provided through our platform.
Personal Information means any information that identifies or can be used to identify you.
Processing means any operation performed on personal information.
Third Parties means external service providers we work with.
3. Information We Collect
3.1 Information You Provide
- Email address (required)
- Username and password
- Farm type and agricultural details
- Subscription plan selection
- Payment information (processed by third parties)
- Company/farm information (optional)
- Profile customization data
3.2 Information Automatically Collected
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring websites
- Operating system information
- Usage patterns and feature interactions
3.3 Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Google Analytics for usage statistics
- Marketing Cookies: For remarketing campaigns
- Preference Cookies: To remember your settings
4. How We Use Your Information
4.1 Legal Basis for Processing (GDPR)
- Contract Performance: Account management, service delivery
- Consent: Marketing communications, non-essential cookies
- Legitimate Interest: Analytics, fraud prevention, service improvement
- Legal Obligation: Tax records, billing compliance
4.2 Specific Uses
- Providing and maintaining our Services
- Processing payments and managing subscriptions
- Communicating about your account and services
- Improving our platform and user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
- Marketing our services (with consent)
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
- Payment Processing: Stripe (payments)
Purpose: Payment processing and billing
Data: Email, billing information
Location: USA
Privacy Policy: https://stripe.com/privacy
- Analytics and Performance: Google Analytics
Purpose: Website analytics and performance monitoring
Data: Anonymized usage data, IP addresses
Privacy Policy: https://policies.google.com/privacy
- Infrastructure: Amazon Web Services (AWS)
Purpose: Data hosting and cloud infrastructure
Location: United States
Privacy Policy: https://aws.amazon.com/privacy/
- Marketing and Advertising: Google Ads, Facebook/Meta Business Tools, Twitter Ads
Purpose: Remarketing and advertising campaigns
Privacy Policies: Available on respective platforms
5.2 Legal Disclosures
We may disclose information when required by law, court order, or to protect our rights and safety.
5.3 Business Transfers
In case of merger, acquisition, or sale, your information may be transferred to the new entity.
6. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Encrypted data storage on AWS infrastructure in the United States
- Access controls and multi-factor authentication
- Continuous monitoring and threat detection
Infrastructure Security: AWS provides physical security for data centers. Redundant databases and backup procedures.
Note: We do NOT store credit card information. All payment processing is handled by PCI-compliant third parties.
7. Data Retention
We retain your information for the following periods:
- Account Data: 180 days
- Analytics Data: 26 months (Google Analytics default)
- Marketing Cookies: 13 months
- Essential Cookies: Session duration or as needed for functionality
You may request earlier deletion subject to legal obligations.
8. Data Transfers
All data is processed and stored on servers located in the United States via Amazon Web Services (AWS).
9. Your Rights
9.1 Under GDPR (EU/EEA residents)
- Access your personal information
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability (receive your data in portable format)
9.2 Under PIPEDA (Canadian residents)
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent where applicable
9.3 Exercising Your Rights
To exercise any rights: Email us with your account email and specific request. We'll respond within 30 days (GDPR: 1 month, PIPEDA: 30 days). Identity verification may be required.
10. Cookies Management
You can manage cookies through:
Note: Blocking essential cookies may limit site functionality.
11. Children's Privacy
Our Services are not intended for users under 18 years old. If under 18, you can use our service with your parent’s authorization.
12. Marketing Communications
We may send marketing emails about our Services with your consent. You can unsubscribe using the link in any email or contact us directly.
13. Links to Third-Party Websites
Our Services may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies independently.
14. Updates to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date and will be effective immediately unless otherwise stated.
15. Governing Law and Jurisdiction
This privacy policy is governed by Canadian Law: Federal Privacy Act and applicable provincial legislation. Disputes are subject to the jurisdiction of Canadian courts.
16. Contact Us
For privacy-related questions or concerns, contact us by replying to your registration email. You may also reach out to Data Protection Authorities:
Canada: Privacy Commissioner of Canada (www.priv.gc.ca)
EU: Your local Data Protection Authority